Lodge from Hell
Where do I start? Sykes contacted us to inform us that the owner had contacted them to inform us that the previous guests had broken bed legs, tv stand and the tv remote but confirmed the tv stand would be fixed prior to our arrival, it wasnt, not only this but the remote didnt work either resulting in the owner telling us we had to download an app to our phones to control the tv which wasnt possible due to the non existant wifi. The property was filthy on arrival, previous guests dirty sponges and tea towels had been left. The fridge was vile and smelt like dog food had been stored in there, we had to go out and buy cleaning products to clean the property. Dust and cobwebs everywhere, hair in shower trap, windows filthy, chairs and boxes broken with nails and sharp wood sticking out. No amount of bleach could get rid of the smell of the fridge. We couldnt use the hot tub for first two days as it was not up to temperature and the engineer came out and confirmed it had a fault and went into sleep mode so would need another 8 hours to reach temperature. The doors do not open or close properly as they are in such disrepair, the maintenace chap did come out straight away and said that he had countless complaints about it and they are nackered. The oven was filthy and bath mat had someones dirty foot print on it. The property is in very poor state, boards outside split with nails causing health and safety hazard, rotting wood supports, the doors and windows do not open or close properly. Saturday morning at 3am the smoke alarm went off for no reason, it is in an unreachable position so had to hit it with a tea towel and it fell, then couldnt be fixed. I apologised to the owner who was fine but said he wouldnt replace it until friday when we left. Not very happy sleeping in a log wooden cabin with no smoke detector??!! My son ended up in hospital for 2 days after injurying his neck on the aqua park thankfully he is ok but a very sad end to a holiday and property from hell. I contacted Sykes to air our dissapointment who then advised that owner blamed us for the broken items which he admitted where caused by the previous guests and that we had left the hot tub filty, considering we used it for 10 mins twice and that was the cleanest thing in the place is extreamley disresepctful. I contacted the owner myself who then denied all knowledge that it was us who broke things and offered a mere £50 compensation for the diabolicle state of the lodge, if anyone thinks that this place is clean then maybe i am from another planet!! To make matters worse he then said that we had never informed him that the place was unclean, i have text messages to that effect. This owner doesnt care about the property, nor its guests, just happy to charge an extortinate amount of money for a accident waiting to happen, Our advice, chose a cardboard box, you would have a much better stay!!
Fabulous!!
Having read all these negative reviews about this beautiful log cabin I feel obliged to provide a more balanced and honest review based on an overwhelmingly enjoyable holiday. On arrival at the log cabin we received a welcome text from the owner welcoming us and providing some key info about the cabin. The owner acknowledged that there was some issues with some of the wood rotting in a small section of the decking area but due to COVID the repair was put back. This didnt interfere with us at all, in fact had we not been informed we probably wouldnt have noticed. The cabin itself was lovely and very traditional, we found the cabin to be clean, warm and homely. WiFi and TV worked fine for us and the hot tub was amazing, the kids were in it most of the time. The cabin is in close proximity to the entertainment centre and located just off the lake, beautiful scenes in the morning and evening from the balcony. Overall we had an absolutely lovely holiday, we used the kitchen to cook breakfast and lunch and we dined out most evenings at the local pub around the corner. Tattershall lakes is a lovely destination to visit with adults and children and this cabin really made our trip complete! Thanks so much 10 Duck Lake - we have already booked again for 2022!
Not covid safe - death trap and filthy
If i could give this 0 stars i would. I have stayed in numerous lodges at Tattershall and this is the worst by far. It was so dirty on arrival, dust everywhere. Blood on pillowcases, bedding was dirty. We had to go and buy more. There is a disconnected water pipe outside and every time you use the dishwasher or sink the water pours all over the electrics. I contacted Sykes straight away and was told it would be fixed and someone would be straight out. Never happened! A cleaner arrived 3 days later with bedding but we had already bought our own. A rotting wooden pillar outside fell on my husband. The doors to outside don't shut, the hinges are hanging off. Others have commented in 2020 the tv doesn't work (it still doesn't) the light doesn't work (still not fixed)
Birds nesting above the hot tub means bird poo all over the cover and in the tub when you use it.
Cleaner said she had told the owner numerous times.
There is no literature anywhere on who to contact, how to use the hot tub etc
The carpets are absolutely grim, full of dust as is all the internal wood
Save your money and book elsewhere, the owner should be ashamed and obviously doesn't care.
I have never felt so unsafe during a holiday and certainly am chasing for a refund as its just awful!
I
Disappointed!!
Not really much for writing reviews. When we arrived we were greeted by courteous site staff. Lodge was ok, but in need of a deep clean. No welcome/ info pack. WiFi pretty much non existent.
Overnight the gas ran out, made contact and was eventually rectified 8-9 hours after initial contact. Finally our break was cut short by 2 days, due to being asked to leave site due to national lockdown, owners unwilling to reimburse for either lost days or 8+ hours with no gas. Avoid!!
Do not recommend!!!
These are the pictures of what we was faced with when we first entered the log cabin.
I will also add... the windows are filthy and need a good clean.
There was also weeks worth of crumbs underneath the cushions upstairs.
There was no bulb in the master bedroom.
So sad to be leaving such an awful review on a log cabin which could have so much potential.
Very poor value for money!!
Stayed in numerous log cabins and never needed to submit a bad review!!
On arrival we were greeted with a dirty filthy fridge and a freezer which hadn't been defrosted for many months. For hygiene reasons we scrubbed fridge before I could put any food in. The toaster was unusable due to build up of food inside!! The oven also had months of food built up. Handle on cooker broke and one of the hobs didnt work.
The outside of the cabin is full of cobwebs and in desperate need of a paint and clean. The decking area consists of old furniture some chairs are broken. Cig stubs, dirty tissues and drink bottles all around the decking area. Fishing peg is unsafe all the wood has rotted. My daughter nearly fell into the lake. TV in master bedroom doesnt work wifi is none existence. No tea towels provided. The only positives I can add the log cabin is quirky with a nice hot tub. I did contact the owner and Sypkes and was promised maintenance would repair the problems. They never arrived!! I honestly would NOT recommend this log cabin to anyone. I feel sorry for those who have booked this log cabin. It's expensive and certainly not 5 star!!!
Under whelmed stay
On arrival , the staff to the park were courteous and helpful , we have been impressed throughout the stay, even though we booked through an agency for a private let.
The owner had clearly not read the same paperwork as us about changes due to COVID 19 as all cushions and coverings were still in place. Whilst the bathrooms were spotless , I cannot say the same for the rest of the property.
Perhaps we have been used to having value for money from all our previous lets and that is why we are so underwhelmed .
No appliances had any accompanying instruction booklets , the WIFI that was advertised was poor and intermittent and no access to the internet - something my grandchildren needed to continue with their school work! It only worked if we kept the television on as well. The TV in the master bedroom would not work. There were no locks that worked on any bathroom door, some doors wouldn`t even shut properly. The heating was still set to come on at what seemed like 24 hours a day. Only enough crockery for 7/8 people and only if you washed them by hand mostly as to use them during the day and putting in the dishwasher meant no crockery!! No plug or bowl in the kitchen sink - poor storage, tired kitchen units. Lack of nonslip covering around the hot tub. No instructions on the use of the hot tub which was set at 41 C and as a result we had to wait 24 hours for it to cool enough to use. Missing drawer in the freezer which had seen better days and needed defrosting. Thin cheap towels , thankfully due to Covid 19 we had brought our own. We were so glad we could supplement items lacking with things we had in our camper van otherwise it would have been a very miserable week. In conclusion , I feel for all those hopeful families following us who paid a lot of money that they can see past the property failings in a time when we all need something positive. This is the first time I have ever posted a negative review so feel very sad. Owners you need to stay in your property and then refurbish it to expected standards to justify the prices you expect.
